Privacy Policy - cockpit.ae

Last updated: 19 July 2026

1. Introduction

This Privacy Policy explains how Cockpit.ae (“Cockpit.ae,” “we,” “us,” or “our”) collects, uses, stores, shares and protects personal information when you:

Visit or use Cockpit.ae;
Create an account;
Purchase or enquire about a product;
Submit a customised order;
Subscribe to marketing communications;
Contact customer support;
Submit a product review; or
Otherwise communicate or interact with Cockpit.ae.

This Privacy Policy applies to customers and website visitors worldwide.

By using Cockpit.ae, you acknowledge that your personal information may be processed as described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

2. Who Controls Your Personal Information

Cockpit.ae is responsible for determining how personal information collected through the website is used.

Privacy enquiries and requests may be submitted through the contact form or contact information made available on Cockpit.ae.

3. Personal Information We Collect

The information collected depends on how you interact with Cockpit.ae.

3.1 Identity and contact information

This may include:

Name;
Email address;
Telephone or WhatsApp number;
Billing address;
Shipping address;
Country or region;
Company name, where provided; and
Other contact information you submit.

3.2 Order information

This may include:

Products purchased or viewed;
Product sizes and variations;
Customisation instructions;
Order number;
Order value;
Currency;
Payment status;
Billing and delivery details;
Shipping and tracking information;
Customs information;
Return or refund history; and
Communications concerning an order.

3.3 Payment information

Payments may be processed by independent payment gateways, banks, card networks or digital-payment providers.

Cockpit.ae does not ordinarily receive or store complete payment-card numbers or security codes. We may receive limited information such as:

Payment method;
Payment status;
Card type;
Last digits of the card;
Transaction reference;
Billing name;
Billing country; and
Fraud-screening results.

Payment providers process payment information under their own terms and privacy policies.

3.4 Account information

Where customer accounts are available, we may collect:

Username;
Password in encrypted or hashed form;
Saved addresses;
Saved preferences;
Order history;
Account activity; and
Communication preferences.

You are responsible for protecting your password and account access.

3.5 Communications

We may retain information provided through:

Contact forms;
Email;
WhatsApp;
Telephone;
Live chat;
Social media;
Reviews;
Return requests;
Complaints; and
Other customer-support communications.

3.6 Technical and usage information

When you use Cockpit.ae, certain information may be collected automatically, including:

Internet Protocol address;
Approximate location derived from an IP address;
Browser type;
Device type;
Operating system;
Device identifiers;
Referring website;
Pages visited;
Products viewed;
Cart and checkout activity;
Date and time of access;
Cookie identifiers;
Website performance information;
Error logs; and
Fraud or security signals.

3.7 Marketing information

This may include:

Newsletter subscription status;
Marketing consent;
Product interests;
Advertising interactions;
Preferred currency;
Preferred language;
Abandoned-cart activity; and
Records of opt-in, opt-out or consent withdrawal.

3.8 Customer-supplied files and content

For customised products, enquiries or reviews, you may provide:

Artwork;
Photographs;
Logos;
Names;
Text;
Aircraft configuration instructions;
Measurements;
Design files;
Comments;
Ratings; or
Other submitted material.

You must not provide another person’s personal information unless you have permission to do so.

4. How Information Is Collected

Personal information may be collected:

Directly from you;
When you browse or use Cockpit.ae;
Through cookies and similar technologies;
From payment processors;
From couriers and fulfilment providers;
From fraud-prevention services;
From analytics and advertising providers;
From social-media platforms;
From customer-support providers; and
From publicly available sources where lawful.

5. How We Use Personal Information

We may use personal information for the following purposes.

5.1 Processing orders

This includes:

Confirming orders;
Processing payments;
Producing or customising products;
Packaging products;
Providing digital downloads;
Arranging shipping;
Completing customs documentation;
Sending invoices;
Providing tracking information;
Processing returns;
Issuing refunds; and
Resolving delivery problems.

5.2 Operating the website

We may use information to:

Create and manage accounts;
Maintain shopping carts;
Save customer preferences;
Display appropriate currencies;
Improve website navigation;
Diagnose technical problems; and
Maintain website availability.

5.3 Customer service

We may use information to:

Respond to questions;
Provide order support;
Investigate complaints;
Verify damaged-product claims;
Process replacement requests;
Resolve payment disputes; and
Maintain records of customer communications.

5.4 Security and fraud prevention

We may process information to:

Verify transactions;
Detect suspicious orders;
Prevent unauthorised account access;
Investigate chargebacks;
Protect the website;
Prevent copying or unauthorised distribution of digital products;
Enforce our Terms and Conditions; and
Establish, exercise or defend legal claims.

5.5 Analytics and improvement

We may use information to understand:

How visitors find Cockpit.ae;
Which products are viewed;
How visitors navigate the website;
Where checkout problems occur;
Which advertisements are effective; and
How products and services may be improved.

Where reasonably possible, analytics may be aggregated or de-identified.

5.6 Marketing

Subject to applicable law and your preferences, we may use information to:

Send newsletters;
Announce new products;
Send promotional offers;
Send abandoned-cart reminders;
Recommend relevant products;
Display advertising;
Measure advertising effectiveness; and
Create advertising audiences.

You may unsubscribe from marketing at any time.

Opting out of marketing does not prevent necessary communications concerning orders, accounts, payments, security, legal notices or customer service.

5.7 Legal compliance

We may use information to:

Maintain transaction and accounting records;
Meet tax and customs obligations;
Comply with consumer-protection requirements;
Respond to valid legal requests;
Cooperate with regulators or courts;
Prevent illegal transactions;
Enforce legal rights; and
Meet other applicable legal obligations.

6. Legal Grounds for Processing

Depending on your location and applicable law, personal information may be processed because:

Processing is necessary to fulfil an order or contract;
Processing is necessary before entering into a contract;
You have provided consent;
Processing is necessary to comply with a legal obligation;
Processing is necessary for legitimate business interests;
Processing is necessary to prevent fraud or protect website security;
Processing is necessary to establish or defend legal claims; or
Another lawful basis applies.

Legitimate interests may include operating the website, improving products, protecting intellectual property, preventing fraud, communicating with customers and marketing products where permitted.

Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect processing completed lawfully before consent was withdrawn.

7. Cookies and Similar Technologies

Cockpit.ae may use cookies, pixels, tags, local storage and similar technologies.

7.1 Essential cookies

Essential cookies may be used for:

Shopping carts;
Checkout;
Account login;
Payment processing;
Website security;
Currency selection;
Language selection; and
Remembering privacy choices.

The website may not work correctly when essential cookies are blocked.

7.2 Analytics cookies

Analytics cookies help us understand website traffic, visitor behaviour, popular pages and technical problems.

7.3 Functional cookies

Functional cookies may remember settings such as language, currency, location or previously viewed products.

7.4 Advertising cookies

Advertising cookies and pixels may be used to:

Measure advertising campaigns;
Display relevant advertising;
Build advertising audiences;
Prevent repetitive advertising; and
Understand whether an advertisement resulted in a purchase.

Where required by law, non-essential cookies will not be activated until appropriate consent has been obtained.

You may manage cookies through the website’s cookie-consent tool or through your browser settings.

8. Who May Receive Personal Information

We may share information only where reasonably necessary with categories of recipients such as:

8.1 Payment providers

Banks, card networks, payment gateways, fraud-prevention providers and other payment participants may receive information required to process and verify payments.

8.2 Delivery and production providers

Printers, manufacturers, packaging providers, warehouses, couriers, postal services, freight providers and customs agents may receive information required to produce and deliver an order.

8.3 Website and technology providers

Hosting providers, WordPress or WooCommerce service providers, plugin providers, security providers, database providers and technical-support providers may process information required to operate the website.

8.4 Communication and marketing providers

Email, customer-support, messaging, analytics and advertising providers may process information where permitted by applicable law.

8.5 Professional advisers

Information may be disclosed to accountants, lawyers, insurers, auditors, consultants or other professional advisers where reasonably necessary.

8.6 Authorities and legal recipients

Information may be disclosed where reasonably necessary to:

Comply with applicable law;
Respond to a valid court order;
Complete customs processes;
Respond to a regulator;
Investigate fraud;
Protect legal rights; or
Protect the safety of customers or others.

8.7 Business transfers

Information may be transferred as part of a merger, sale, restructuring, financing, insolvency or transfer of all or part of the business operating Cockpit.ae.

Service providers are expected to use information only for authorised purposes and to apply appropriate security safeguards.

9. Sale, Sharing and Targeted Advertising

Cockpit.ae does not sell personal information for money as part of its ordinary business operations.

However, some privacy laws may define the use of advertising cookies or disclosure of identifiers to advertising platforms as “selling,” “sharing” or “targeted advertising.”

Where such laws apply, eligible users may opt out using:

The cookie-preference tool;
A “Do Not Sell or Share” mechanism, where displayed;
A recognised browser-based opt-out signal where legally required; or
The privacy contact method available on Cockpit.ae.

10. International Processing and Transfers

Cockpit.ae serves customers internationally.

Personal information may be processed or stored in countries outside your country of residence, including countries where website-hosting, payment, analytics, customer-support, production and delivery providers operate.

Privacy and government-access laws may differ between countries.

Where required by applicable law, appropriate contractual, organisational or technical safeguards will be used for international transfers.

11. Data Retention

Personal information will be retained only for as long as reasonably necessary to:

Process and document orders;
Provide customer service;
Meet accounting, tax and customs obligations;
Prevent fraud;
Protect intellectual property;
Maintain website security;
Resolve complaints;
Enforce agreements; and
Establish or defend legal claims.

Retention periods vary according to the information and the reason it was collected.

For example:

Order and invoice records may be retained for legally required accounting and tax periods;
Account information may be retained while an account remains active and for a reasonable period afterwards;
Customer-service records may be retained until the issue is resolved and for an appropriate limitation period;
Security records may be retained while reasonably necessary to detect or investigate misuse; and
Marketing information may be retained until consent is withdrawn or the information is no longer required.

Information may be retained for longer where required by law, a court order, an investigation or an unresolved dispute.

Aggregated or de-identified information that no longer identifies an individual may be retained indefinitely.

12. Information Security

Cockpit.ae uses reasonable technical, organisational and administrative safeguards intended to protect personal information.

These safeguards may include:

Secure hosting;
Access controls;
Encrypted connections;
Payment-provider security controls;
Password protection;
Website updates;
Security monitoring;
Backups; and
Restrictions on access to customer information.

No internet transmission or electronic storage system is completely secure. Absolute security cannot be guaranteed.

You are responsible for keeping account credentials confidential and for notifying Cockpit.ae promptly if you suspect unauthorised account activity.

13. Marketing Choices

You may unsubscribe from electronic marketing by:

Using the unsubscribe option contained in a message;
Adjusting available account settings;
Changing cookie preferences; or
Contacting Cockpit.ae through the website.

A limited suppression record may be retained to ensure your opt-out preference continues to be respected.

14. Your Privacy Rights

Depending on your country or region, you may have the right to:

Know whether personal information is being processed;
Request access to personal information;
Request correction of inaccurate information;
Request deletion or erasure;
Request restriction of processing;
Object to certain processing;
Withdraw consent;
Request a portable copy of eligible information;
Opt out of direct marketing;
Opt out of the sale, sharing or targeted advertising of personal information;
Limit certain uses of sensitive personal information;
Request review of certain automated decisions;
Appeal a refused privacy request where applicable;
Receive equal service after exercising a privacy right; and
Complain to a competent privacy authority.

These rights are subject to applicable legal conditions and exemptions. For example, information may need to be retained to complete an order, meet tax obligations, prevent fraud or defend legal claims.

Privacy requests may be submitted through the contact method available on Cockpit.ae.

We may request information reasonably necessary to verify your identity and protect information against unauthorised disclosure.

An authorised representative may be required to provide evidence of authority.

We will respond within the period required by the law applicable to the request.

15. EEA, United Kingdom and Switzerland

Where applicable data-protection laws in the European Economic Area, United Kingdom or Switzerland apply, you may have rights relating to access, correction, erasure, restriction, objection, portability, consent withdrawal and complaints to a supervisory authority.

Where personal information is transferred internationally, legally recognised safeguards will be used where required.

Nothing in this Privacy Policy limits rights that cannot lawfully be limited.

16. United States Privacy Rights

Residents of California and certain other US states may have additional rights where the relevant law applies to Cockpit.ae, including rights to:

Know the categories and specific pieces of personal information collected;
Know the sources and business purposes of collection;
Know the categories of recipients;
Request correction;
Request deletion;
Obtain a copy of information;
Opt out of sale, sharing or targeted advertising;
Limit certain uses of sensitive personal information;
Appeal certain decisions; and
Receive non-discriminatory treatment.

Cockpit.ae does not discriminate against a person for exercising a legally protected privacy right.

17. Children’s Privacy

Cockpit.ae is intended for adults and is not directed to young children.

A person who does not have legal capacity to make a purchase should use the website only with the involvement and permission of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law.

A parent or guardian who believes a child has improperly provided personal information may contact Cockpit.ae to request investigation and appropriate deletion.

18. Automated Processing

Payment, fraud-prevention and website-security providers may use automated tools to identify suspicious transactions or activity.

An order may be delayed, declined or referred for manual review where risk indicators are detected.

Where applicable law provides a right to request human review or object to an automated decision, that request may be submitted through Cockpit.ae.

19. Public Reviews and Content

Reviews, testimonials, photographs or comments submitted publicly may be visible to other users.

Do not include payment information, identification documents, home addresses, passwords or confidential information in public content.

Cockpit.ae may moderate or remove public content in accordance with its Terms and Conditions and applicable law.

20. Third-Party Websites

Cockpit.ae may contain links to payment providers, social-media platforms, delivery services or other third-party websites.

Cockpit.ae does not control the privacy practices, security or content of independent third parties. Their own privacy policies apply when you use their services.

21. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes in:

Business operations;
Website features;
Payment or delivery providers;
Technology;
Privacy practices; or
Legal requirements.

The updated version will be published on Cockpit.ae with a revised “Last updated” date.

Where required by law, additional notice or renewed consent will be provided.

22. Contact and Complaints

Questions, complaints and privacy requests may be submitted through the contact form or contact details made available on Cockpit.ae.

Please clearly identify the request as a Privacy Request and provide enough information to locate the relevant account or transaction.

You may also have the right to submit a complaint to the privacy or data-protection authority responsible for your country or region.